Shipping policy

Thank you for shopping with THE IVORY RUE

All orders are processed and shipped within 3-5 business days.

Orders are not dispatched on weekends or public holidays.

During periods of high demand, processing times may be slightly extended. Should there be any significant delay, we will notify you via email.

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Tracking information is typically activated within 24 hours of dispatch.

Delivery times may vary depending on destination and carrier conditions.

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the order total.

THE IVORY RUE carefully packages all orders prior to dispatch.

In the event that your order arrives damaged, please contact us within 48 hours of delivery with supporting photos so we can assist you accordingly.

Please retain all packaging materials until the matter is resolved.

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